1wim's Privacy Policy

1wim collects your information for various purposes. We divide the information collected into two main categories:

1.1 Information You Provide Directly

Information you provide directly when registering an account and using the platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Documents provided for identity verification (National ID card or passport)
• Financial information — such as bKash, Nagad, Rocket numbers or bank account details

1.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system details
• Cookie and session data
• Page visit logs, clickstream, and browsing patterns
• Game history, betting information, and transaction records

1wim uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Identity and age verification: To prevent those under 21 from accessing the platform and to ensure responsible gaming.
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer support: To resolve your issues through 24/7 live chat and email support.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Service improvement: To analyze your usage patterns and further improve our gaming experience.
• Communications: To send important service notifications, security alerts, and account updates.

1wim applies industry-standard technical and administrative measures to protect your information. Our security measures include:

3.1 Technical Security

• All data is transmitted using SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in an encrypted state in the database.
• Regular security audits are conducted on our servers.
• An unauthorized access detection system is active.

3.2 Data Retention Period

Your information is retained while your account is active. Even after an account is closed or deactivated, certain information may be kept for a defined period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted.

1wim does not sell or rent your personal information. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with technology and payment partners providing specific services on our behalf (such as payment gateways). These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed as required by lawful demands from competent authorities or court orders.

4.3 Fraud and Security Investigations

Information may be shared with relevant authorities when required for investigations into financial crime, fraud, or money laundering.

Outside of the cases listed above, we do not share your information with any third party without your consent.

The 1wim website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the functionality of our website.

5.1 Types of Cookies

• Essential cookies: For login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytical cookies: To analyze site usage and improve the experience.

5.2 Cookie Control

You can reject or delete non-essential cookies through your browser settings. However, this may limit some features of the website.

1wim recognizes and respects the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information contains any errors, you can request that they be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Right to data portability: You can request your information in a structured, machine-readable format.
• Right to object: You can object to certain types of processing.

To exercise these rights, please contact our support team. We are obligated to respond to valid requests in a timely manner.

1wim provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

Our servers and infrastructure may be located in multiple geographic locations. If your information is transferred to another country, we ensure that equivalent protections to Bangladesh's standards are in place there.

Any international transfer is carried out in accordance with the terms of this Policy and applicable law. The receiving party is contractually obligated to ensure the same level of protection.

Financial information is of the utmost importance. We take special measures to protect your bKash, Nagad, Rocket, or bank-related information at 1wim:

• Payment information is always stored in an encrypted state.
• After a transaction is completed, the full account number is not retained in our system — only partial information is kept for audit purposes.
• Additional verification processes are active for each transaction.
• Unusual transactions are automatically flagged and reviewed.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500. Standard withdrawals are processed within 5–30 minutes.

In the rare event that a data breach occurs, 1wim will take the following steps:

• Immediately identify and stop the source of the breach.
• Notify affected users as quickly as possible.
• Strengthen security measures to prevent recurrence.
• Notify the relevant authorities where applicable.

If you suspect that your account information has been compromised, please contact [email protected] immediately.

1wim may update this Privacy Policy from time to time. For any significant changes, we will:

• Post a clear notice on the website.
• Send a notification to your registered email.
• Clearly state the effective date of the updated policy.

Continuing to use the platform after changes take effect will be taken as acceptance of the new policy. If you disagree with the changes, please contact our support team.

At 1wim, privacy and responsible gaming go hand in hand. Using your gaming history and behavioral data, we can:

• Identify unusual or concerning gaming patterns.
• Help set self-exclusion or deposit limits at the user's request.
• Provide supportive information and resources.

For more details on responsible gaming, visit our Responsible Gaming page.